Purchase terms and conditions

Effective: July 1:st, 2020


Prior to your order, we, E3 Health Pty Ltd, assume that you have read and understood the information set forth under on our website at www.pjama.com.au. Your order represents a request to enter into an agreement with us. A purchase agreement has been reached when you have made an order to purchase an item from the website, alternatively have placed an order by contacting us at support@e3health.com.au, or placed an order over the phone, 0433 996 344, and received an order confirmation via e-mail containing full details of your order. We will dispatch the item(s) to you by post, and you will be informed by text message or email when the item(s) are ready for collection. We shall remain owner of all items until such time as you have made full payment, and we have received your payment.


Our prices may be modified without prior notice further to circumstances beyond our control, such as significant changes in raw-material prices, exchange-rate fluctuations or changes made to sales tax (GST). At this time continence aid products, including Pjama, are GST free. Should the rate of GST be modified, we reserve the right to adjust our prices with the equivalent amount.


Current charges are available on our website at www.pjama.com.au.


Sales and other special offers shall only be valid while the related stocks last, unless otherwise stated in conjunction with the offer.


Payment shall be made by charge card or PayPal. Freight costs are in addition. Upon the return of items, a refund will be made to the credit card or PayPal account used when you made your order. We accept Visa and Mastercard.

withdrawal, return, shipping and delivery

The terms and conditions regarding guarantee, return, shipping and delivery you will find here.


Minors (children below 18 years of age) must have a parent’s or guardian’s approval to be able to order item(s) from the website or by contacting us at support@e3health.com.au.


We will not accept liability should an item you have purchased be used in a non-prescribed way. In this regard, we refer to the instructions set forth in the user manual provided upon the purchase of our products. You should therefore carefully read the manual before starting to use the item that you have purchased.


We decline all liability for delivery delays or shortcomings in our fulfilment of obligations and commitments according to these purchase terms and conditions should the delivery delay or shortcoming be due to circumstances beyond our control and that prevent, obstruct or delay the delivery or fulfilment in question.

Circumstances considered beyond our control include regulations, measures or omissions by public authorities, new or amended legislation, labour-market disputes, blockade, fire, flooding, sabotage or major accidents. Such circumstances shall also include decisions by public authorities that may negatively affect the market or products, such as decisions regarding warning texts, sales prohibition and similar, or an abnormal downturn in the market.


We do not accept liability for any printing or typing errors with regard to prices and other information provided by us.


Australian consumer law applies to all purchases and orders, unless otherwise expressly stipulated in these purchase terms and conditions. Any dispute that may arise will be referred to the ACCC (Australian Competition and Consumer Commission). Our policy is to always follow recommendations made by ACCC.

ABN 81 629 940 834

Contact Information

If you have questions or comments about the Services or these Terms, please contact us at support@e3health.com.au; or by mail at: E3 Health Pty Ltd, PO Box 591, Church Point, NSW, 2105, AUSTRALIA.

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